LF Wake Store Regulations

These regulations define the rules for the sale of goods and provision of services by FORE SPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw via the website lfwake.pl (hereinafter referred to as the Website ). It also defines the terms and conditions for the provision of free electronic services.

1. Definitions

To make it easier to understand the regulations, we have provided definitions of key terms below:

Working days – from Monday to Friday, excluding public holidays.
Delivery – the process of delivering the ordered Goods to the User by the Service Provider, carried out through the Supplier.
Supplier – a courier company cooperating with the Service Provider in the delivery of Goods.
Password – a string of characters selected by the User during Registration, used to secure access to the User Account.
User – a person for whom electronic services may be provided or with whom an Agreement may be concluded, in accordance with the Regulations and legal provisions.
Consumer – a natural person concluding a legal act with an entrepreneur that is not directly related to his or her business or professional activity.
User Account – an individual panel created for the User by the Service Provider after Registration and conclusion of an agreement for the provision of the User Account Management service.
Entrepreneur – a natural person, legal person or organizational unit conducting business or professional activity on its own behalf and performing a legal act directly related to such activity.
Entrepreneur with Consumer Rights – a natural person concluding a Sales Agreement directly related to his/her business activity, when the nature of this agreement is not professional for this Entrepreneur (e.g. this results from the data available in CEIDG).
Regulations – this document.
Registration – the process enabling the use of all the functions of the Website, described in the Regulations.
Stationary Store – User service point at the following address: Bunkier Store, Przyczółkowa 400, 02-962 Warsaw.
Service Provider – FORE SPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw (02-962), ul. Przyczółkowa 400, NIP: 5213563994, REGON: 142352677, KRS: 0001038391, share capital: PLN 534,500. E-mail: kontakt@lfwake.pl. The Service Provider is also the owner of the Website.
Website of the Service – websites of the Service Provider operating in the lfwake.pl domain, through which the Website is operated.
Goods – a product offered by the Service Provider via the Website.
Durability – the ability of the Goods to maintain their functions and properties during normal use.
Durable medium – a material or tool that enables information to be stored in a way that allows future access to it and its reproduction in an unchanged form.
Agreement – an agreement concluded at a distance between the User and the Service Provider, in accordance with the Regulations.
Rental Service/Paid Service – paid service of renting Goods for a specified period of time, ordered via the Website of the Service.
Service/Paid Service – a service provided by the Service Provider in the Stationary Store (e.g. repair, adjustment, cleaning, maintenance), ordered in accordance with the Regulations.
Service – service offered by the Service Provider via the Website.

2. General Provisions and Use of the Website

All rights to the Website, including copyrights to the name, domain, Website of the Website, templates, forms and logos (except those belonging to third parties and used to present goods) belong to the Service Provider. Their use is possible only in accordance with the Regulations and the written consent of the Service Provider.
The Service Provider strives to ensure the availability of the Website for most browsers, operating systems and types of internet connections. The minimum technical requirements are: a web browser (e.g. Microsoft Edge 109+, Internet Explorer 11+, Chrome 110+, FireFox 109+, Opera 95+, Safari 11+), Javascript support enabled, acceptance of "cookies" and an internet connection with a bandwidth of at least 256 kbit/s. The Service is optimized for a screen resolution of 1024x768 pixels.
The Service Provider uses "cookies" files, which are saved on the User's end device. This is for the proper operation of the Website. "Cookies" do not destroy the device or change its configuration. The User may disable "cookies" in their browser, but this may make it difficult or impossible to use the Website.
To place an order on the Website (via the Website or e-mail) and to use the services available on the Website, it is necessary to have an active e-mail account.
When placing an order by phone, you must have an active phone number and an active email account.
The User is prohibited from providing illegal content or using the Website, the Website Page or the free services of the Service Provider in a manner that is contrary to the law, good customs or infringes the personal rights of third parties.
The Service Provider informs that using the Internet involves the risk of obtaining and modifying User data by unauthorized persons. Users should use appropriate technical measures, e.g. antivirus and identity protection programs. The Service Provider never asks for a Password.
It is not permitted to use the resources and functions of the Website to conduct activities that violate the interests of the Service Provider, e.g. advertising other companies or products, posting content unrelated to the activities of the Service Provider, as well as false or misleading content.

3. Registration

Creating a User Account requires free Registration.
Registration is not mandatory to place an order on the Website.
To register, the User must complete the registration form available on the Website of the Service and send it electronically to the Service Provider. During Registration, the User sets an individual Password.
When filling out the registration form, the User has the opportunity to read the Regulations and accept their content by checking the appropriate box.
After sending the registration form, the User immediately receives a confirmation of Registration to the provided e-mail address. At this point, an agreement for the provision of the User Account Management service is concluded, and the User gains access to their Account and can change the data provided.

4. Orders

The information on the Website of the Service does not constitute an offer within the meaning of the Civil Code, but merely an invitation to submit offers to conclude an Agreement.
The User may place orders on the Website via the Website Page or e-mail 7 days a week, 24 hours a day.
Telephone orders can be placed during the hours and days indicated on the Service Website.
The paid rental service can be ordered via the Service Website, while the paid service service – via e-mail or telephone. In the case of the service service, the User delivers and collects the equipment from the Service Provider's Stationary Store.
Before placing an order for a Paid Rental Service, the User is informed about the amount of the deposit.
Placing an order via the Service Website:
- The User selects Goods or Services and adds them to the "CART".
- In the "CART" the User selects the Delivery method and payment method.
- The User then places an order by sending the order form to the Service Provider, selecting the "Order with obligation to pay" button.
- Before the order is shipped, the User is informed of the total price of the Goods/Service and Delivery and any additional costs.
If the subject of the Agreement is the provision of a Service, the User may consent to the commencement of the provision of the Service before the deadline for withdrawal from the Agreement expires.
Placing an order by phone:
- The User calls the number provided on the Service Website.
- During the conversation, the User indicates the Goods/Services, their quantity, method and address of Delivery and form of payment. He also provides an e-mail or correspondence address to confirm the terms of the contract and order.
- The Service Provider informs about the total price of the Goods/Services, Delivery costs and any additional costs.
The Service Provider confirms the content of the proposed Agreement (on paper or by electronic message) before its conclusion.
The User's declaration of conclusion of the Agreement, submitted after receiving confirmation, is recorded on paper or another Durable Medium.
After concluding the Agreement by telephone, the Service Provider sends on a Durable Medium (e-mail or correspondence address) confirmation of the terms of the Agreement, including details of the Goods/Services, price, Delivery costs and other costs.
Placing an order by email:
- The User sends an e-mail message to the address provided by the Service Provider on the Service Website.
- In the message, the User provides the name, quantity and colour of the Goods/Service and his/her contact details.
After receiving a message from the User, the Service Provider sends a return e-mail with registration data, the price of the Goods/Services, available payment methods and Delivery methods (including costs), as well as information about any additional payments. The message also contains information that concluding the Agreement by e-mail involves an obligation to pay. The User can place an order by sending an e-mail with the selected payment method and Delivery method.
Placing an order constitutes an offer to conclude an Agreement addressed to the Service Provider.
After placing an order, the Service Provider sends a confirmation of its submission to the User's e-mail address. This confirmation is a statement by the Service Provider about accepting the offer and upon its receipt by the User, the Agreement is concluded.
After concluding the Agreement, the Service Provider confirms its terms by sending them on a Durable Medium to the User's e-mail address or in writing to the indicated address.

5. Payments

Prices on the Website of the Service are gross prices and do not include Delivery costs or other additional costs. The User will receive information about these costs when choosing the Delivery method and placing an order.
The user can choose the following payment methods:
- Bank transfer to the Service Provider's account: Order fulfillment will begin after confirmation of order acceptance and posting of funds to the Service Provider's account.
- Bank transfer to the Service Provider's account with personal collection in the Physical Store: Order fulfillment will begin after confirmation of order acceptance, and the Goods will be issued in the Physical Store after the funds have been credited.
- Cash or payment card upon personal collection in the Physical Store: Fulfillment of the order will take place after confirmation of acceptance of the order, and the Goods will be issued in the Physical Store.
- Payment card, bank transfer or BLIK via the Przelewy24.pl system (PayPro SA): Order fulfillment will begin after confirmation of order acceptance and receipt of positive payment information from the Przelewy24.pl system.
- Payment card via Google Pay (Google Payment Ireland Limited): Order processing will begin after confirmation of order acceptance and receipt of positive payment information from the Google Pay system.
- Payment card via Apple Pay (Apple Inc.): Order processing will begin after confirmation of order acceptance and receipt of positive payment information from the Apple Pay system.
- Installment payment system "Raty Alior Bank" (via Przelewy24.pl): Order fulfillment will begin after confirmation of order acceptance and receipt of payment from Alior Bank SA
- Bank transfer to the Service Provider's account with deferred payment (PayPo Sp. z o. o.): Requires positive verification of the User's data by PayPo. Order fulfillment and shipping will begin after confirmation of order acceptance.
The User who has chosen the prepayment option should make the payment within 7 Business Days from the conclusion of the Agreement.
In the event of failure to pay on time, the Service Provider will set an additional deadline for the User and inform them about it on a Durable Medium. This information will also include a warning that after this deadline has passed without success, the Service Provider will withdraw from the Agreement. If the second deadline also passes without success, the Service Provider will send the User a statement of withdrawal from the agreement on a Durable Medium pursuant to Article 491 of the Civil Code.

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6. Delivery of Goods

The service provider delivers only within Poland .
We guarantee that we deliver Goods free from defects .
Information about the expected delivery and order processing time (counted in Business Days ) is always available on the Service Website.
The ordered Goods are delivered to the User via a courier company ( Supplier ) to the address provided in the order form.
Once the Goods have been shipped (unless personal collection has been selected), the User will receive an e-mail confirming shipment.
After receiving the shipment, the User should check it. If any loss or damage is detected, the User has the right to request that the Supplier's employee write up a damage report.
It is possible to personally collect the ordered Goods at the Service Provider's Headquarters or in the Stationary Store on Working Days, during the opening hours indicated on the Service Website. The date of collection should be agreed in advance by phone or e-mail.
We always attach a receipt or VAT invoice to the shipment, according to the User's request.
In the event of the User's absence at the specified delivery address, the Supplier's employee will leave a notice or contact by phone to establish a new delivery date. If the Product is returned to the Online Service, the Service Provider will contact the User to establish a new delivery date and cost.

7. Warranty for Entrepreneurs

The Service Provider is liable to the Entrepreneur for defects in the Goods.
If the Product has a defect, the Entrepreneur may:
- Submit a declaration of price reduction or withdrawal from the Agreement , unless the Service Provider immediately and without unnecessary inconvenience replaces the Goods with defect-free ones or removes the defect. This limitation does not apply to situations where the Goods have already been replaced or repaired by the Service Provider, or when the Service Provider has not fulfilled the obligation to replace/repair. The Entrepreneur may request the replacement of the Goods with defect-free ones instead of removing the defect, or the removal of the defect instead of replacement, unless the chosen method is impossible or would involve excessive costs for the Service Provider (the assessment of excessive costs takes into account the value of the Goods without defects, the type of defect and the inconvenience for the Entrepreneur).
- Request the replacement of the Goods with a defect-free one or the removal of the defect . The Service Provider is obliged to do so within a reasonable time and without excessive inconvenience to the Entrepreneur. The Service Provider may refuse if bringing the Goods into compliance with the Agreement in the selected manner is impossible or would involve excessive costs compared to another possible method. The costs of repair or replacement shall be borne by the Service Provider.
The entrepreneur filing a warranty claim is obliged to deliver the defective Goods to the Service Provider's address. The cost of delivery is covered by the Service Provider.
The Service Provider is liable under the warranty if a physical defect is found within two years of the delivery of the Goods to the User. The claim for removal of the defect or replacement is subject to a limitation period of one year, but this period cannot expire before the end of the two-year warranty period.
All complaints regarding the Goods or the performance of the Agreement should be sent in writing to the Service Provider’s address .
The Service Provider will respond to any complaint regarding the Product or Agreement submitted by the User within 14 days of its receipt.
Complaints related to the provision of Services can be submitted electronically to the address: kontakt@lfwake.pl . The complaint should describe the problem. The Service Provider considers complaints and provides a response within 14 days .
Complaints regarding the use of free electronic services provided by the Service Provider can also be submitted electronically to the address: kontakt@lfwake.pl . The complaint should describe the problem. The Service Provider considers complaints and provides a response within 14 days .

8. Warranty

Goods sold by the Service Provider may be covered by a warranty provided by the manufacturer of the Goods or the distributor.
Information on the existence and content of the warranty is always presented on the Website of the Service if the given Product is covered by it.

9. Non-conformity of the Goods with the Agreement (Complaints of Consumers and Entrepreneurs with Consumer Rights)

The goods are in conformity with the contract if their:
- the description, type, quantity, quality, completeness and functionality (in the case of goods with digital elements also compatibility, interoperability and availability of updates) comply with the contract;
- suitability for a specific purpose about which the Consumer or Entrepreneur with Consumer rights informed the Service Provider before concluding the agreement and which the Service Provider accepted, is met.
In addition, in order to be in compliance with the contract, the Goods must:
- Be suitable for the purposes for which Goods of this type are normally used, taking into account legal regulations, technical standards and good practice.
- Be present in such quantity and have such features (including Durability and security, and in the case of Goods with digital elements – functionality and compatibility) as are typical for Goods of this type and which the User may reasonably expect, taking into account the nature of the Goods and the public assurances of the Service Provider (e.g. in advertising or on the label), unless the Service Provider proves that:
  - He was not aware of the public assurance and could not reasonably have known about it;
  - The public assurance was corrected before the contract was concluded;
  - The public assurance had no influence on the User's decision to conclude the contract.
- Be supplied with the packaging, accessories and instructions that the User could reasonably expect.
- Be of the same quality as the sample or model provided by the Service Provider prior to the conclusion of the contract and correspond to the description of that sample or model.
The Service Provider shall not be liable for the lack of conformity of the Goods with the contract within the scope of point 2, if the User has been expressly informed about the difference in a specific feature of the Goods and has expressly and separately accepted this difference.
The Service Provider is liable for the lack of conformity of the Goods with the contract resulting from improper installation if:
- The installation was carried out by the Service Provider or under its responsibility;
- Improper installation by the User was due to errors in the instructions provided by the Service Provider or a third party.
The Service Provider is liable for the lack of conformity of the Goods with the contract that existed at the time of delivery and became apparent within two years of that time (unless the Goods' shelf life is longer). It is assumed that the lack of conformity that became apparent within two years existed at the time of delivery, unless proven otherwise.
The service provider cannot invoke the expiry of the time limit for establishing a lack of conformity if he has fraudulently concealed that lack.
If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with the rights of the Consumer may demand that they be repaired or replaced .
The Service Provider may replace the Product when the User requests repair, or repair it when the User requests replacement if the method chosen by the User is impossible or would involve excessive costs for the Service Provider. If both repair and replacement are impossible or expensive, the Service Provider may refuse to bring the Product into compliance with the contract.
When assessing the excessiveness of costs, all circumstances are taken into account, including the significance of the lack of conformity, the value of the Goods in accordance with the contract and the inconvenience to the User resulting from the change in the method of bringing the Goods into conformity.
The Service Provider shall repair or replace the Goods within a reasonable time of being informed of the lack of conformity, without unnecessary inconvenience to the User, taking into account the nature of the Goods and the purpose of their purchase. The costs of repair or replacement (including postage, shipping, labor and materials) shall be borne by the Service Provider.
The User makes the Goods available for repair or replacement. The Service Provider collects the Goods at its own expense.
If the Goods were installed before the lack of conformity was discovered, the Service Provider shall dismantle and reassemble them after repair/replacement, or commission these activities at its own expense.
The User shall not be obliged to pay for normal use of the Goods that were subsequently replaced.
If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with the rights of the Consumer may submit a declaration of price reduction or withdrawal from the contract when:
- The Service Provider refused to bring the Goods into conformity with the contract (in accordance with point 8).
- The Service Provider has not brought the Goods into conformity with the contract (in accordance with points 10-12).
- The lack of conformity of the Goods with the contract still exists despite the Service Provider's attempts to bring them into conformity.
- The lack of conformity is so significant that it justifies a price reduction or withdrawal from the contract without prior recourse to repair/replacement.
- It is clear from the Service Provider's statement or the circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience.
The Service Provider is obliged to respond to the Consumer's complaint within 14 days of receiving it.
The Service Provider shall refund the amounts due as a result of the price reduction immediately, no later than within 14 days of receiving the User's statement on the price reduction.
The User may not withdraw from the contract if the lack of conformity of the Goods with the contract is immaterial. It is assumed that the lack of conformity is material.
If the lack of conformity concerns only some of the Goods delivered under the contract, the User may withdraw from the contract only in respect of those Goods, as well as other Goods acquired together with them, if the User cannot reasonably be expected to agree to retain only the Goods that conform to the contract.
In the event of withdrawal from the contract, the Consumer or Entrepreneur with the rights of the Consumer shall immediately return the Goods to the Service Provider at their expense . The Service Provider shall return the price immediately, no later than within 14 days of receiving the Goods or proof of their return.
The Service Provider shall refund the price using the same payment method used by the User, unless the User has expressly agreed to another form of refund that does not involve additional costs for the User.
The Service Provider does not use out-of-court methods of resolving consumer disputes.

10. Withdrawal from the Agreement

A Consumer and an Entrepreneur with the rights of a Consumer who has concluded a Distance Agreement may withdraw from it without giving any reason within 14 days .
The deadline for withdrawal from the Agreement begins:
- For an agreement in which the Service Provider issues the Goods (undertaking to transfer ownership) – from the moment the Goods are taken into possession by the User or a third party indicated by him (other than the Supplier).
- For other Agreements – from the date of conclusion of the Agreement.
The User may withdraw from the Agreement by submitting a declaration of withdrawal to the Service Provider. This can be done in writing to the following address: FORE SPORT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Przyczółkowa 400 (02-962) Warsaw, or by e-mail to the following address: kontakt@lfwake.pl . You can also use the form available on the Service Website at: Withdrawal form . It is enough to send the declaration before the deadline.
The User may also withdraw from the Agreement by submitting a declaration using the electronic form available on the website: Electronic Withdrawal Form . It is enough to send the declaration before the deadline. The Service Provider will immediately confirm receipt of the form submitted online.
In the event of withdrawal from the Agreement, it is deemed not to have been concluded.
If the User submitted a declaration of withdrawal from the Agreement before the Service Provider accepted his offer, the offer ceases to be binding.
The Service Provider is obliged to return all received payments to the User immediately, no later than within 14 days of receiving the declaration of withdrawal from the Agreement.
In the event of the sale of the Goods, the Service Provider may withhold the refund until the Goods are received back or until the User provides proof of sending them back, whichever comes first.
If the User has chosen a more expensive method of delivering the Goods than the cheapest standard delivery offered by the Service Provider, the Service Provider is not obliged to reimburse the User for the additional costs incurred.
The User is obliged to return the Goods to the Service Provider immediately, but no later than within 14 days from the date of withdrawal from the Agreement. It is sufficient to return the Goods to the Service Provider's address before the expiry of this period.
In the event of withdrawal, the User who is a Consumer or an Entrepreneur with Consumer rights shall bear only the direct costs of returning the goods .
If the Goods cannot be returned by regular post due to their nature, the Service Provider shall inform about the return costs on the Service Website.
The Consumer and the Entrepreneur with the rights of the Consumer are liable for the reduction in the value of the Goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
The Service Provider shall refund the payment using the same payment method used by the User, unless the User has expressly agreed to another form of refund that does not involve any costs for the User.
The User does not have the right to withdraw from the Agreement in the case of Agreements for the provision of services if the Service Provider has performed the service in full with the express consent of the User, who has been informed of the loss of the right of withdrawal after the service has been performed.
If the User exercises the right to withdraw from the contract after submitting a request to start providing a paid service before the withdrawal period expires, they are obliged to pay for the services provided up to the time of withdrawal. The amount is calculated in proportion to the scope of the service provided, taking into account the agreed price or market value.
The User does not have the right to withdraw from the Sales Agreement in the case of Goods delivered in a sealed package which cannot be returned after opening the package for health or hygiene reasons if the package was opened after delivery.

11. Free Services

The Service Provider provides Users with the following free electronic services:
- Newsletter ;
- Contact form ;
- Maintaining a User Account ;
- Chat .
The above services are available 7 days a week, 24 hours a day.
The Service Provider reserves the right to select and change the type, form, time and method of making these services available, about which it will inform Users in the manner provided for changing the Regulations.
The Contact Form service enables sending messages to the Service Provider via a form on the Service Website.
You can opt out of the Contact Form service at any time by ceasing to send inquiries to the Service Provider.
The Newsletter service can be used by any User who enters their e-mail address in the registration form on the Website of the Service. After sending the form, the User receives an activation link by e-mail. The agreement for the provision of the Newsletter service is concluded upon activation of the link.
The Newsletter service consists of the Service Provider sending e-mail messages with information about new products or services on offer. The Newsletter is sent to all subscribers.
Each Newsletter contains information about the sender, the subject of the message and information on the possibility and method of unsubscribing from the Newsletter service.
The User may unsubscribe from the Newsletter at any time by clicking on the unsubscribe link in each message or by deactivating the appropriate field in the User Account.
You can opt out of the free Chat service at any time by not using the messenger on the Store Website.
The User Account Management Service is available after Registration under the terms described in the Regulations and consists of providing the User with a dedicated panel on the Website of the Service, enabling the modification of data provided during Registration, tracking the status of order fulfillment and the history of completed orders.
The User who has registered may submit to the Service Provider a request to delete the User Account. The Account may be deleted within 14 days of submitting the request.
The Service Provider has the right to block access to the User Account and free services in the event of the User acting to the detriment of the Service Provider (e.g. advertising other companies/products, posting content unrelated to the Service Provider's activities, false/misleading content) or to the detriment of other Users, violation of legal regulations or the Regulations, as well as for security reasons (e.g. attempts to break security, hacking activities). The block lasts for the period necessary to resolve the problem. The Service Provider will inform the User about the blocking of access by e-mail to the address provided during Registration.

12. Personal Data Protection

The principles of Personal Data protection are described in detail in the Privacy Policy .

13. Termination of the Agreement for the Provision of Free Electronic Services

Both the User and the Service Provider may terminate the agreement for the provision of free electronic services at any time and without giving reasons, subject to the rights acquired by the other party before termination of the agreement.
The User who has registered terminates the contract for the provision of free electronic services by sending an appropriate declaration of intent to the Service Provider (by any means of distance communication).
The Service Provider terminates the agreement for the provision of electronic services by sending an appropriate declaration of intent to the e-mail address of the User provided during Registration.

14. Final Provisions

The Service Provider is liable for failure to perform or improper performance of the agreement. In the case of agreements concluded with Entrepreneurs, the Service Provider is liable only for intentional damage and within the limits of the losses actually incurred by the Entrepreneur.
The content of these Regulations may be recorded at any time by printing, saving on a medium or downloading from the Website of the Service.
In the event of any disputes arising from the concluded Agreement, the parties will strive to resolve them amicably. The law applicable to any disputes arising from these Regulations is Polish law .
The Service Provider informs the Consumer about the possibility of using out-of-court methods of handling complaints and pursuing claims. The rules for access to these procedures are available at the offices or on the websites of entities authorized to handle out-of-court disputes (e.g. consumer advocates, Voivodeship Inspectorates of Trade Inspection - the list is available on the UOKiK website). The Service Provider also informs about the availability of the ODR online dispute resolution platform at: http://ec.europa.eu/consumers/odr/ .
The Service Provider reserves the right to change these Regulations. All orders accepted for execution before the new Regulations enter into force are executed on the basis of the Regulations in force on the date of placing the order. The change to the Regulations enters into force within 7 days from the date of publication on the Website of the Service. The Service Provider will inform the User about the change to the Regulations 7 days before its entry into force by sending an e-mail with a link to the changed text. If the User does not accept the new content of the Regulations, they are obliged to notify the Service Provider, which results in the termination of the contract in accordance with the provisions of §13 of the Regulations.
Agreements with the Service Provider are concluded in Polish .
The Regulations enter into force on 13/05/2025.

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